1. Introduction

At Elephant Soul Sanctuary (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website chiangmai-elephants.com, contact us, or book a tour with us.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us or make a booking, we may collect:

• Full name
• Email address
• Phone number (including WhatsApp)
• Booking details (date, number of guests, program selected)
• Payment-related information (processed securely via third-party providers)

Automatically Collected Data

When you visit our website:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on site

This helps us improve our website and marketing.

3. How We Use Your Information

We use your information to:

• Process and manage your bookings
• Communicate with you (via email, WhatsApp, or phone)
• Provide customer support
• Send booking confirmations and updates
• Improve our website and services
• Run advertising campaigns (Google Ads, Meta Ads)

Travel purchases are emotional but risk-sensitive decisions, so clear communication and trust-building are essential for conversion and customer experience .

4. Payment Information

We do not store your payment details.

All payments are processed securely through trusted third-party providers (e.g., Stripe or similar platforms). These providers handle your payment data according to their own security and privacy standards.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic
• Improve user experience
• Track advertising performance

This may include tools such as:

• Google Analytics
• Meta (Facebook/Instagram) Pixel

You can disable cookies in your browser settings if you prefer.

6. Third-Party Services

We may share limited information with trusted third-party services, including:

• Payment processors
• Marketing platforms (Google, Meta)
• CRM and communication tools (e.g., WhatsApp, email systems)

These partners only receive the data necessary to perform their services.

7. Data Retention

We keep your personal data only as long as necessary to:

• Fulfill your booking
• Provide customer support
• Meet legal or tax requirements

After that, your data is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communication

To make a request, contact us at the email below.

9. Data Security

We take reasonable steps to protect your information using:

• Secure hosting
• Encrypted connections (SSL)
• Trusted third-party platforms

However, no system is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to children under 18.
We do not knowingly collect personal data from children.

11. International Users

As we operate in Thailand and serve international travelers, your data may be processed in different countries.

By using our services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Elephant Soul Sanctuary
Website: https://chiangmai-elephants.com
Email: booking@chiangmai-elephants.com
WhatsApp: +66822431911