Last updated: โ04โ April 2026
At Chiang Mai Elephant Sanctuary, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or book a tour with us.
๐ 1. Information We Collect
When you use our website or make a booking, we may collect:
- Personal Information: Name, email address, phone number (including WhatsApp)
- Booking Details: Tour date, number of guests, hotel/location for pickup
- Payment Information: Processed securely via third-party providers (we do not store your card details)
- Technical Data: IP address, browser type, device, cookies, and usage data
๐ 2. How We Use Your Information
We use your information to:
- Process and confirm your booking
- Communicate with you before and after your tour
- Provide customer support
- Improve our website and services
- Send important updates about your booking
- (Optional) Send promotional offers if you have opted in
๐ 3. Sharing Your Information
We do not sell your personal data.
We may share your information only when necessary with:
- Our internal team and booking managers
- Tour guides and drivers (for pickup coordination)
- Secure payment providers
- Legal authorities if required by law
๐ 4. Cookies & Tracking
Our website uses cookies and tracking tools (such as Meta Pixel and Google Analytics) to:
- Understand how visitors use our site
- Improve performance and user experience
- Show relevant ads on platforms like Facebook and Instagram
You can disable cookies in your browser settings at any time.
๐ 5. Data Security
We take reasonable measures to protect your data from unauthorized access, misuse, or loss.
However, no online system can be 100% secure, so we encourage safe browsing practices.
๐ 6. Your Rights
Depending on your location (EU, UK, etc.), you may have the right to:
- Access your personal data
- Request corrections or deletion
- Withdraw consent for marketing communications
To exercise these rights, simply contact us.
๐ 7. Data Retention
We keep your information only as long as necessary:
- For bookings and legal requirements
- For internal records and service improvement
๐ 8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
๐ 9. Contact Us
If you have any questions about this Privacy Policy or your data, contact us:
- ๐ง Email: [your email]
- ๐ฌ WhatsApp: [your number]
๐ Our Promise
We are not just an ethical elephant sanctuary โ we aim to be an ethical business in every aspect, including how we handle your data.
