🐘 Refund & Cancellation Policy
We understand that travel plans can change — and we want you to feel confident when booking with us.
✅ Free Cancellation (Full Refund)
You can cancel your booking up to 24 hours before your scheduled tour time and receive a full refund — no questions asked.
⏰ Late Cancellations
- Cancellations made less than 24 hours before the tour are non-refundable
- This is because we reserve your spot, arrange transportation, and prepare staff and resources in advance
🚫 No-Show Policy
- If you do not show up for your scheduled pickup or tour, the booking will be non-refundable
🔄 Changes & Rescheduling
- You can request to change your date or reschedule your visit up to 24 hours in advance, subject to availability
- We’ll always do our best to accommodate your new plans
🌧️ Weather Conditions
- Our tours operate in most weather conditions (rain included — elephants love the rain 😊)
- In rare cases of unsafe conditions, we may reschedule your tour or offer a full refund
🐘 Our Commitment
As an ethical elephant sanctuary, we carefully plan each visit to ensure a safe, respectful, and high-quality experience for both guests and elephants.
This is why we maintain a clear and fair cancellation policy.
📩 How to Cancel or Modify Your Booking
Simply contact us via:
- WhatsApp Click Here >
Please include your name, booking date, and booking email for faster support.
